Our goal
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The site is a preview, so we are still working toward that goal. This statement will be reviewed before the site launches.
What we have built in
- Every page works with a keyboard. A skip link comes first, so you can jump past the menus.
- Pages use real headings, lists, labels and landmarks, so screen readers can move around them.
- Phone numbers are shown as text next to every call button, and they are links you can tap.
- Text sizes follow your browser's font size setting. Pages fit small screens and zoomed in views without scrolling sideways.
- Result counts and filter changes are announced to screen readers.
- The concierge adds each new message to the conversation without rebuilding it, and moves focus to the next set of answers.
- You can browse every program by state without JavaScript.
- The site works in Windows high contrast mode, and it does not use color alone to show meaning.
- Buttons and links are large enough to tap on a phone.
- We run automated accessibility checks before each release.
Known problems
- We have not yet tested the site with people who use assistive technology, or with every screen reader. We plan to do this before launch.
- The state map on the home page is a simple grid of tiles, not a true map. The list of states and the state picker next to it hold the same information.
- Listings come from public sources. Some use abbreviations, odd spellings or unclear terms that we have not cleaned up yet.
- Links to program websites and to Google Maps go to sites we do not control. Their accessibility may differ from ours.
- Most of the site is in English only. The crisis bar and the crisis help page include Spanish.
Report a problem
If something on the site does not work for you, please tell us. It helps to include the page address, what you were trying to do, and the device, browser and assistive technology you use.
Our email address is being set up. Until it is ready, we cannot take questions or corrections by email. Please check back soon.
If you need help now, call 911 if someone may be overdosing or is in danger. For a mental health or substance use crisis, call or text 988. For free treatment referrals, call the SAMHSA National Helpline at 1-800-662-4357 (free, open 24/7).
If you need help finding care now
You do not have to use this site to find treatment. The free SAMHSA National Helpline, 1-800-662-4357, can help you find care by phone, 24/7. TTY users can call 1-800-487-4889.
For a crisis, TTY users can dial 711 and then 988 to reach the 988 Suicide & Crisis Lifeline. The Lifeline also offers options for people who are Deaf or hard of hearing, including ASL videophone.