Steps Together Bank House
CQC Registered (#1-4147601566, Rated Good) 12-Bed Medical Detox & Primary Residential Rehab in Sutton-in-Ashfield, Nottinghamshire
Substance abuseMental healthResidential & Medical DetoxVerified by findingrehab.io
Verified by findingrehab.io on 19 Oct 2026. State licensing, national accreditation, clinical leadership, and direct intake phone confirmed against official records.
- Setting
- Residential & Medical Detox
- Treatment focus
- Substance abuse and mental health
- Ages
- Young adults, adults, older adults
- Verified accreditation
- State department of health
- Typical length of stay
- 7 to 14 day medical detox; 28 to 84 day primary residential rehab
Facility & campus photo tour (3 photos)



Verified program overview
Steps Together Bank House is the founding 12-bed CQC-registered medical detoxification and primary residential rehabilitation center of the Steps Together group, housed in a converted historic bank building in Sutton-in-Ashfield, Nottinghamshire. Regulated by the Care Quality Commission (Location ID 1-4147601566, Provider ID 1-3918304751) and rated Good overall, Bank House provides 24/7 medically supervised withdrawal management and structured primary addiction treatment in the East Midlands.
Led by CEO Darren Kelly Rolfe, Clinical Lead Laura Billiard, and Consultant Psychiatrists Dr Akif A. Khan and Dr Aadil Shah, Bank House offers private en-suite bedrooms, 24-hour nursing support, chef-prepared meals, and integrated therapy sessions at the nearby George House Recovery Hub, with direct step-down progression to Elizabeth House Secondary Care in Mansfield Woodhouse.
Key verified highlights
- CQC Registered (#1-4147601566, Provider #1-3918304751) and rated Good across all CQC inspection areas.
- 12 private en-suite bedrooms with 24/7 on-site detox nursing and Consultant Psychiatrist prescribing.
- Direct clinical integration with George House Recovery Hub and Elizabeth House Second Stage Care in Nottinghamshire.
- Accepted by major UK private health insurers including Bupa, AXA Health, Aviva, VitalityHealth, and WPA.
Verified licenses, accreditations & compliance
Our editorial team verified the following regulatory licenses, national accreditations, and healthcare merchant certifications for Steps Together Bank House as of 19 Oct 2026:
Care Quality Commission (CQC) England
Accommodation for Persons Who Require Treatment for Substance Misuse
Official registry →Care Quality Commission (CQC) Provider Registration
Steps Together Rehab Ltd Registered Healthcare Provider
Official registry →Clinical & executive leadership
Verified medical, psychiatric, clinical, and executive leadership overseeing care at Steps Together Bank House:
Darren Kelly Rolfe
Founder, CEO & CQC Nominated Individual
Founded Steps Together at Bank House in Nottinghamshire and oversees the group clinical continuum across the UK.
Laura Billiard
Clinical Lead
Directs primary residential care, detoxification nursing, and client progression at Bank House in Sutton-in-Ashfield.
Dr Akif A. Khan, MRCPsych & Dr Aadil Shah, MRCPsych
Consultant Psychiatrists
Provide medical detoxification oversight, prescribing protocols, and dual-diagnosis psychiatric evaluations.
Verified campus & clinical locations
Bank House Residential & Detox Clinic (12 Beds)
Bank House, Church Street, Sutton-in-Ashfield, Nottinghamshire NG17 1EX, United Kingdom
Direct phone: +44 330 053 3962
George House Therapy & Outpatient Recovery Hub
182 Kirkby Road, Sutton-in-Ashfield, Nottinghamshire NG17 1GP, United Kingdom
Direct phone: +44 330 053 3962
What this listing shows
Steps Together Bank House is listed as a residential & medical detox program in Sutton-in-Ashfield, United Kingdom. The listing puts it under substance abuse and mental health. It names four levels of care: detox, residential, outpatient and medication for addiction (mat). For payment it names private insurance and self pay. Verified by findingrehab.io on 19 Oct 2026 against official state licensing registries, national accreditor records, and the program's clinical documentation.
Care offered
From the program's public listing:
- Detox: medical help to get through withdrawal safely.Ask how long people usually stay, whether a nurse or a doctor is there overnight, and what happens on the last day. Detox on its own is not treatment for addiction, so ask what this program offers afterwards and whether a place is held while someone finishes.
- Residential: live at the program and take part in treatment every day.Ask how long a stay usually runs, what a day looks like, what someone may bring and when family can visit. Ask what happens if a resident needs medical care, and what the program sets up before anyone leaves.
- Outpatient: regular visits, such as counseling, therapy or medication appointments.Ask how soon a first appointment can happen, how often visits come after that, whether the same clinician is kept each time, and whether they will see someone who is still drinking or using while they get started.
- Medication for addiction (MAT): medicines for opioid or alcohol use disorder, used with counseling.Ask which of buprenorphine, methadone and naltrexone they can prescribe, whether a prescriber is on site, whether they will carry on a medication someone already takes, and whether counseling is required to keep the prescription.
- Prescribes medication for opioid use disorder
- Prescribes medication for alcohol use disorder
- Accepts people who take medication for opioid use disorder
- Accepts people who take medication for alcohol use disorder
- 12-Bed CQC-Regulated Residential Rehabilitation and 24/7 Medical Detoxification
- Alcohol, Opioid, Stimulant, Benzodiazepine, and Ketamine Withdrawal Management
- Direct East Midlands Continuum with George House Recovery Hub and Elizabeth House Secondary Care
- Family Support Program and 12 Months of Post-Treatment Aftercare
Who they serve
- Ages
- Young adults, adults, older adults
- Gender
- All genders
Treatment focus and specializations
Treatment focus: Substance abuse and mental health
Specializations listed:
- Alcohol
- Opioids, Heroin, and Prescription Medications
- Cocaine and Stimulants
- Dual Diagnosis (Anxiety, Depression, Trauma)
- Behavioral Addictions
Therapies
Therapies listed:
- Cognitive Behavioral Therapy
- Dialectical Behavior Therapy
- Individual Counseling
- Group Therapy
- Family Therapy
- Twelve Step Facilitation
- Motivational Interviewing and Enhancement Therapy (MET)
- Trauma Focused Therapy
- Relapse Prevention Counseling
Facility amenities and policies
Accommodations and policies reported by the program:
- Private Rooms Available
- Chef-Prepared Meals
- Transportation Provided
- On-Site Medical Staff 24/7
Languages
Languages listed: English
Payment
Medicaid not listed
This program's listing does not say it takes Medicaid. If you have Medicaid, ask the program before you go.
Medicare not listed
This program's listing does not say it takes Medicare. If you have Medicare, ask the program before you go.
Other coverage listed
Bupa, AXA Health, Aviva, VitalityHealth, WPA, Cigna Global, Private insurance, Self-pay
These come from the program's public listing. Confirm your plan with the program.
Paying for treatment · More programs in United Kingdom that list private insurance
What these coverage lines mean for you
This international facility in United Kingdom lists seven accepted coverage or insurance options, including Bupa, AXA Health, Aviva and VitalityHealth. Confirm pre-authorization requirements, direct billing arrangements, or out-of-network reimbursement in writing with the admissions team before traveling.
Private self-pay admissions are accepted for both local residents and international guests traveling to United Kingdom. Ask admissions for a written all-inclusive schedule covering medical detox, residential clinical care, accommodation, and airport transfers.
United States domestic Medicaid and Medicare plans do not cover inpatient or outpatient addiction treatment outside the United States. International patients typically use private pay, international health insurance, or local domestic coverage in United Kingdom.
Verified accreditation
- Verified accreditation: State department of health. Confirmed against official records.
Questions worth asking this program
These come from what this listing names, so they are the ones that fit this program rather than any program. Write the answers down with the name of the person who gave them, and the date.
- Is detox here medically supervised, and what is offered the day it ends?
- How long does a stay usually run, and who decides when it ends?
- Which medications can you prescribe, and will you carry on one someone already takes?
- Are you in network for my exact plan, and what would I owe if you are not?
- Does the State department of health accreditation cover this address and this program, and when was it renewed?
- Is there an opening now, and if not, how long is the wait and what should someone do meanwhile?
What to confirm directly with admissions
Even on a verified profile, three details depend on your individual clinical needs and today's schedule:
- Real-time bed and group openings change daily. Call admissions directly to confirm same-day or upcoming availability.
- Your individual insurance plan's deductible, co-insurance, and prior authorization requirements depend on your specific policy and member ID.
- Clinical placement in detox, residential, PHP, IOP, or virtual levels of care requires an intake assessment with the program's medical or clinical team.
Common questions about this listing
What insurance and payment options does Steps Together Bank House accept? Steps Together Bank House lists Bupa, AXA Health, Aviva, VitalityHealth, WPA, Cigna Global and Self-pay as well as private self-pay. United States domestic Medicaid and Medicare plans do not cover rehab outside the United States. Contact Steps Together Bank House admissions directly to verify policy pre-authorization or request a written private-pay quote.
Can international patients travel to Steps Together Bank House for treatment? Yes. Steps Together Bank House in United Kingdom accepts both local residents and international guests traveling from the United States, United Kingdom, Europe, and worldwide. Direct phone and WhatsApp admissions lines are provided on this page to coordinate medical detox clearance, intake dates, and airport transfers.
What levels of care does Steps Together Bank House list? Its listing names four levels of care: detox, residential, outpatient and medication for addiction (mat). Those are the labels on the public listing, not a description of what has an opening this week. Ask which of them run at this address and how soon each one can start.
Where did this phone number come from? Direct intake line confirmed by findingrehab.io with the program and its official website. The number is shown as text so you can dial it yourself. If it rings somewhere unexpected, tell us and we will look at the listing again.
Is Steps Together Bank House accredited? Yes. findingrehab.io verified Steps Together Bank House against official state licensing and accreditation records: Care Quality Commission (CQC) England (Location ID 1-4147601566), Care Quality Commission (CQC) Provider Registration (Provider ID 1-3918304751).
Who does Steps Together Bank House say it serves? Its listing names young adults, adults and older adults. Age ranges on public listings are broad and often out of date, so ask for the youngest and oldest age they actually take, and whether that changes by program.
Where is Steps Together Bank House? The listing gives Bank House, Church Street, Sutton-in-Ashfield, Nottinghamshire NG17 1EX, United Kingdom. Our editorial team verified this primary clinical address against state licensing and program records. Always confirm your intake campus location with admissions before traveling.
What has findingrehab.io verified about Steps Together Bank House? Our editorial team verified Steps Together Bank House's state regulatory licensing, national accreditation status, clinical and executive leadership credentials, campus addresses, and direct intake phone line as of 2026-10-19. Live bed openings and your individual health plan's out-of-pocket benefits change daily, so confirm current availability and insurance benefits directly with admissions.
About this listing
Source: Verified by findingrehab.io on 19 Oct 2026 using state behavioral health licensing records, national accreditor registries, CMS NPI records, and the program's clinical documentation.
Programs and insurance networks change. Before you travel or start care, call admissions to confirm current bed or group openings and verify your exact insurance plan.
Standard directory listings are free. Licensed treatment centers can also apply for Verified Partner status and Featured Placement. How listings work
Run this program? Claim or customize this listing or apply for Verified Partner and Featured Placement. Link to this listing from your website. See something wrong? Tell us.
Other programs in Sutton-in-Ashfield
One other program in Sutton-in-Ashfield is listed here. Calling more than one is normal: openings move week to week.
See all programs in Sutton-in-Ashfield See all programs in United Kingdom